REFUND POLICY

RETURNS/EXCHANGES/REFUNDS 

RETURNS/ EXCHANGES OF ITEMS

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for any item. 

If the product you received is deemed defective your order may be eligible for a return or exchange. 

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at DesireeDLindsey@gmail.com to notify us of the mix up. Please include your order number, name and email address or phone number used on the order. Make sure to specify the original product ordered as well as the actual product you received including the style/design and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from DDL Brand!

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. 

Only ONE discount code may be applied per order.

This also applies to Free Shipping discount codes. 

______________

WHEN WILL MY ORDER BE SHIPPED?

 

Please allow 1 week for order to be processed. Typically sent in 2-3 days.

 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

DDL Brand WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase please email within 24 hours to make changes. Please Note: this will NOT guarantee that your address will be updated but we will do our best. Please just make sure you enter the correct address at the time of purchase.

 

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost.

________ 

PRICE CHANGES

Prices for our products are subject to change without notice. 

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.